Question about client “training” AI via phone calls – does conversation memory + KB capture it?

Hey Assistable community! 👋

I’m building out voice AI assistants for clients (inbound/outbound calls via dedicated phone numbers), and I have a question about how the AI learns/adapts from real conversations.

Scenario: My client calls the AI’s designated phone number and shares specific info (e.g., details about their business, preferences, products, FAQs, etc.) – essentially “training” it verbally during the call.

1. Will the AI store and remember everything shared in that conversation for future interactions (with that contact or generally)?

2. More importantly, can the client effectively “train” the assistant this way – meaning, does the info get pulled into the permanent conversation memory, or even better, auto-indexed/used to improve the knowledge base over time?

I know Assistable has permanent conversation memory and KB features (with thumbs up/down voting in the inbox), but I’m curious if verbal/phone-based sharing translates directly into persistent learning for the assistant.

Has anyone set this up for clients who want to self-train their AI without going into the dashboard? Any tips or gotchas?

Thanks in advance – love how powerful this platform is! 🚀

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