Looking to Hire the Following: USA BASED / REMOTE

Operations Manager – Convo GPT

We’re seeking a proactive, organized Operations Manager to ensure smooth day-to-day operations, client onboarding, and coordination across internal and external teams. You’ll manage workflows, monitor business functions, and support both client success and company growth.

Key Responsibilities

Client Onboarding & Account Management

• Oversee new client onboarding, ensuring account setup, workflow accuracy, and verified billing.

• Maintain client account health, billing, usage, and renewals.

• Serve as point of contact for escalations during onboarding or transitions.

Billing & Financial Operations

• Manage rebilling and allocation of usage minutes.

• Reconcile charges daily and confirm successful processing.

• Provide weekly and monthly revenue and usage reports.

Advertising & Analytics Oversight

• Monitor Meta Ads accounts daily, reviewing spend and performance.

• Flag anomalies and assist with campaign optimization.

• Ensure ad-related charges process correctly.

Vendor & Partner Management

• Negotiate and maintain best pricing on tools and services.

• Build relationships that support cost savings and efficiency.

Team Coordination

• Bridge U.S. leadership with India-based operations and automation teams.

• Track project timelines, updates, and blockers.

• Maintain consistent communication and accountability.

Technology & Platform Oversight

• Maintain working knowledge of Go High Level (GHL) and related systems.

• Troubleshoot minor issues and escalate when needed.

• Ensure tools are effectively supporting client outcomes.

Sales Support & Leadership

• Step into meetings when leadership is unavailable.

• Provide product knowledge and prepare materials and follow-ups for key business discussions.

Additional Responsibilities

• Develop and maintain SOPs for onboarding, billing, and reporting.

• Ensure compliance with billing, data, and platform standards.

• Track operational KPIs and identify process improvements.

Qualifications

• 5+ years in operations, business, or account management (SaaS, digital marketing, or BPO preferred).

• Familiarity with GHL, Meta Ads, and automation tools.

• Financial acumen in billing and reconciliation.

• Strong vendor management and negotiation skills.

• Experience leading remote, international teams.

• Excellent communication, organization, and multitasking skills.

Ideal Candidate

A self-starter who thrives in a fast-moving environment, loves solving problems, and keeps teams aligned while helping scale a growing organization.

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