Looking to Hire the Following: USA BASED / REMOTE
Operations Manager â Convo GPT Weâre seeking a proactive, organized Operations Manager to ensure smooth day-to-day operations, client onboarding, and coordination across internal and external teams. Youâll manage workflows, monitor business functions, and support both client success and company growth. Key Responsibilities Client Onboarding & Account Management ⢠Oversee new client onboarding, ensuring account setup, workflow accuracy, and verified billing. ⢠Maintain client account health, billing, usage, and renewals. ⢠Serve as point of contact for escalations during onboarding or transitions. Billing & Financial Operations ⢠Manage rebilling and allocation of usage minutes. ⢠Reconcile charges daily and confirm successful processing. ⢠Provide weekly and monthly revenue and usage reports. Advertising & Analytics Oversight ⢠Monitor Meta Ads accounts daily, reviewing spend and performance. ⢠Flag anomalies and assist with campaign optimization. ⢠Ensure ad-related charges process correctly. Vendor & Partner Management ⢠Negotiate and maintain best pricing on tools and services. ⢠Build relationships that support cost savings and efficiency. Team Coordination ⢠Bridge U.S. leadership with India-based operations and automation teams. ⢠Track project timelines, updates, and blockers. ⢠Maintain consistent communication and accountability. Technology & Platform Oversight ⢠Maintain working knowledge of Go High Level (GHL) and related systems. ⢠Troubleshoot minor issues and escalate when needed. ⢠Ensure tools are effectively supporting client outcomes. Sales Support & Leadership ⢠Step into meetings when leadership is unavailable. ⢠Provide product knowledge and prepare materials and follow-ups for key business discussions. Additional Responsibilities ⢠Develop and maintain SOPs for onboarding, billing, and reporting. ⢠Ensure compliance with billing, data, and platform standards. ⢠Track operational KPIs and identify process improvements.