IVR+Voice hybrid client experiences?

Has anyone here implemented a hybrid IVR + voice AI setup where the IVR acts as the initial call router (press 1, press 2, etc.) and one of the options transfers to an AI voice agent? I’m exploring this as a RingCentral replacement for clients who prefer a gradual transition to AI rather than having the agent handle all transfers internally. Curious what others have found in terms of client adoption, performance, and technical setup for this type of hybrid system.

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