Jun 4 • 🐛 Questions
Inbound callers are "Guests" but should not be... why?
I'm trying to identify why my agents are calling people "guests" when they call in - when I clearly put in my instructions not to. What am I doing wrong? I have a short loom. Would love some support.https://www.loom.com/share/a7cd30db24204c2a8ad71260435e880a?sid=e23909e0-84f8-40bd-812b-77e63203aa30
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Inbound callers are "Guests" but should not be... why?
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