Inbound Call Routing · Assistable.ai

Inbound Call Routing

Has anyone built an AI voice assistant to fully replace a traditional inbound phone tree for a multi-location clinic?

I’m working on a project where the current setup is the standard:

“Press 1 for billing”“Press 2 for directions”“Press 3 for Houston clinic” etc.

The goal is to replace that with an AI voice assistant that can:

-Answer calls conversationally instead of keypad prompts

-Identify caller intent (billing, rescheduling, directions, front desk, etc.)

-Figure out which clinic/location they’re referring to

-Handle simple FAQ questions like address, hours, and directions

-Cold transfer the caller to the correct department or clinic

There are around 20 different transfer destinations involved.

Main question: Has anyone successfully done dynamic call routing like this inside Assistable since Flow Builder is gone?

Or did you end up handling routing through Twilio / another phone system instead?

Also curious if multiple cold transfers across that many destinations worked reliably for you.

Would love to hear how you structured it and what limitations you ran into.

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