GHL Workflow for Missed ASSISTABLE Calls: SMS Follow-up System to the Rescue

Mar 25 (edited) • 🏰 Homebase

This is a part of my TWILIO Backup System for GHL and ASSISTABLE

Overview of the Workflow

This GHL workflow automatically sends an SMS message to callers when ASSISTABLE doesn't pick up their call. The workflow follows a logical sequence

Trigger: Inbound Webhook

The workflow begins when your configured webhook receives VOICEMAIL TRANSCRIPT data about a missed call
This happens automatically only when ASSISTABLE doesn't answer a call and the voicemail backup system is active

The heart of this workflow is the "Send SMS Through Twilio" custom code node. Here's exactly how to set it up:

Create the Custom Code Action:

In your GHL workflow, click the "+" button to add an action
Search for and select "Custom Code"
Name it "Send SMS Through Twilio"

Configure Required Input Properties:

twiliosid - Your Twilio account SID
twiliokey - Your Twilio auth token
OriginalCaller - Set to {{inboundWebhookRequest.From}} to capture caller's number
Called - Set to {{inboundWebhookRequest.To}} to use your Twilio number

message - Your custom message text (example: "Sorry we've missed the call. How can we help?")

The Javascript code that goes with it is:

// Set username and password for basic authentication

const username = inputData['twiliosid'];

const password = inputData['twiliokey'];

const data = {

Body: inputData['message'],

From: inputData['Called'],

To: inputData['OriginalCaller']

};

const headers = {

'Content-Type': 'application/x-www-form-urlencoded'

};

const postResponse = await customRequest.post(

`https://${username}:${password}@api.twilio.com/2010-04-01/Accounts/${username}/Messages`,

{ data, headers }

);

output = {

result: postResponse

};

What This Code Actually Does (In Plain Language)

It sends your message to the caller's phone number
The message appears to come from your business number

The ASSISTABLE Integration Trick

When the caller receives your automated SMS and replies to it, ASSISTABLE will automatically handle the incoming message as a new conversation. This works because:

The SMS reply comes to your Twilio number
ASSISTABLE constantly monitors this number for incoming messages
The ASSISTABLE messaging system operates independently from the call handling system
This creates a seamless transition from missed voice call to AI-powered text conversation

This approach ensures no interaction opportunity is lost, even when voice calls can't connect successfully, the caller is still able to be handled in an automated way

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