Assistant stops responding after collecting email or phone

I've been working with support on this, but when someone is using the chat widget enters their contact information and is already in GHL, the bot stops responding. Has anyone else come across this, and if so, have you found a solution? I was told to add logic, such as "Only save details if they are not already on file", to the prompt, but it doesn't work.

Any help would be appreciated.

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