Oct 2 • Tech Questions
Silly question :)
Probably a silly question, but I recall from way back when I was more active, something about "turnover" or "handover" where someone can go from a chatbot "chat" to a "live person" to take over the chat, if the customer wants to chat with a live person.
What is it called and where do we find information about it? Thanks in advance!
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3 comments
Silly question :)
skool.com/askspot
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