The VA skill nobody talks about: building a proper offboarding process

When a client relationship ends most VAs just... stop. no structured handover, no access revocation checklist, no documentation of what was built. I have a full offboarding SOP files transferred and organised, all platform access revoked and logged, SOPs documented and handed over, final report summarising what was delivered. takes about two hours but it closes the relationship cleanly and professionally. the clients who gave me the best referrals were the ones I offboarded properly. how you end an engagement is part of your reputation too.

4 comments