One of my clients, (HRG Services Ltd) is having an issue with their Google Business Profile, the video verification was rejected due to the first video not fitting what we required, they attempted a second video by opening the office site but we don't have any signage there as it's just an office area, our accounts team are based there. Since trying the second video our account has been disabled. We appealed this and uploaded our Company's House registration to this location but this was denied and our account remains disabled. Due to the account being disabled we are no longer able to edit to just be an "SAB", when the appeal was denied we were told we would receive an opportunity to upload another video (Tuesday 26th March) but this still hasn't come through yet. I'm going to send an email over to businesssupport@google.com and also into the Google Community Forum in hopes of an expert taking pity on us! Will update things as I go but any advise or recommendations would be greatly appreciated!!

If your Google Maps calls have dropped, or you feel invisible on Maps, you’re in the right place. This community is not about guessing, chasing tricks, or doing risky changes. It's about getting your Google Business Profile stable, trusted, and bringing in more calls. Do these 3 steps now (10 minutes total): Your 7-day win: you’ll know what’s blocking calls, what to fix first, and what to ignore. 1) Watch this quick intro video Click Here To Start the Intro video 2) Post your Google Business Profile link in the comments below. How to get your link: open your profile on Google → tap “Share” → copy link. If you don’t want to post it publicly, comment “Private” and PM me. 3) Tell me which one you’re dealing with right now: - My calls dropped / I’m not showing up - I’m worried about suspension or verification - I want a clear checklist to follow (I don’t know what matters anymore) Then I’ll reply with the first module to watch and the first fix to do this week.

My green circle is staying at 80% even after l have done everything google suggests. It tells me l have nothing else to do. BAFFLED

Help, I haven't been able to reach to "complete" my profile. It's asking for interior photos. I have a service based business. Any suggestions? Thank you

Here is a list of the changes that stood out last year. Comment below on what yours were. Google introduced AI Mode, and if you want more sales from Maps, you can't just think about rankings—now, your business has to actually show up in those AI answers, or you miss out. Google recently scrapped the Q&A section, and that means you can't rely on random questions or answers showing up for customers—so if Google's AI doesn't get your info right, you risk losing leads before you even get a shot. Vicinity is still a thing. Look, Google cares a LOT more about how close you are to someone searching—and if you're even a little too far, you basically get ignored. So if you're wondering why local leads went quiet, that's a big reason why. Now for something new: If you've been posting on social media, Google's now actually showing those posts on your Profile, which means, if you're sharing offers, news, or testimonials, it could give you a rankings boost you can finally see. And finally if you picked up a weird call asking about your prices, that was actually Google, not a scam. You want to give clear, up-to-date info, because what you say can decide if Google's AI recommends your business to real customers searching near you. What did you notice in 2025?