Hi All, follow-up on the discussion from yesterday's Team Delta class. I am happy to set up the WhatsApp group. If you are interested, please drop your number below, and I will add you to the group. Thanks all🙏

Today we kick off Service Cloud, this is the Salesforce solution used by companies to manage customer support, handle cases, automate service processes, and support customers across email, web, and multiple channels. What we will cover today Module 1, Service Cloud overview and business context • What Service Cloud is and why businesses use it • How support teams operate in real companies • Understanding the customer support lifecycle Module 2, Case management fundamentals • What Cases are and how they work • Case lifecycle, statuses, priorities, and ownership • How support teams manage and resolve issues 🕗 Session starts at 8 p.m today Come ready to learn and ask questions, this is a core foundation for anyone serious about Service Cloud 🔥 Trailhead Link To Complete: Here is a link to help you out, its easy and i do not doubt your competence, https://trailhead.salesforce.com/content/learn/modules/service_lex/service_lex_case_manage Kind Regards, Godwin Mbah | Coach & Mentor

Welcome to Suggested Ideas 🚀 This space is for sharing ideas that can help improve the community, classes, structure, or overall experience. If you have an idea that can make things better, drop it here. All ideas will be reviewed and the best ones will be considered for implementation. How to submit an idea 1. Click Create Post 2. Select the Suggested Ideas category 3. Clearly explain your idea and why it would be helpful 4. Post it All ideas will be reviewed regularly, and strong ideas may be implemented or discussed further with the community. Your ideas help shape how this community grows 💪 Your feedback helps us grow stronger together. Kind regards Godwin