What a powerful session 🔥 Thank you to everyone who showed up, engaged, and brought the energy tonight. This launch was special, and it wouldn’t be the same without you. Now I’d love to hear from you 👇 Please drop your feedback in the chat and share: ✨ One thing that stood out to you ✨ One feature you’re most excited about ✨ One way you believe Pathway AI will change your journey Your feedback helps us shape what comes next, and trust me, this is only the beginning 🚀 Let’s hear from you 👇

Guys, come on board. The launch of PATHWAY AI has started! Don't miss out!

Pathway AI is about to be revealed, and before we officially launch, I want to hear from you. Here is today’s challenge 👇 Create a new post in the community under General Discussion. Title it Pathway AI. In the post, share one thing you are most excited to see Pathway AI help you with. Be honest. There is no right or wrong answer. One lucky person who completes this challenge will get the opportunity to try Pathway AI 👀🔥 If you have not registered yet for the Pathway AI launch, tonight at 8PM, register here [REGISTRATION LINK HERE] After creating your post come back and comment DONE so we can confirm your spot. Let’s see who is really ready 🚀

Considering the case management.. this is how I’m thinking 🤔 Let’s gooo Starting all the way up ———- So we understand that the lifeline of every business is its customers and Salesforce is the powerhouse when it comes to CRM .. no doubts 💯 When a company creates a new product, it goes out to the public to market it.. When people show interest - they become a lead (potential customer) They go through a lead process where they’re either Won or lost. When they’re won .. They become an account a contact and an opportunity 🥅⚽️ After taking them through the sales process they’re either close won or lost . When they’re won they’ve now entered into a contract (whether an asset or a subscription one) with the company ⚙️ After the purchase all complaints, issues they may have are directed to the support reps and they handle it using the service cloud ⛅️ And in the service cloud, the case object contains all records of customers complaints ,issues etc. cases are sent in by 1.Manual creating cases 2. Importing Cases into the org. 3. Email-to-Case 4. Web-to-Case Then Assignment rules are used to route cases to appropriate reps to handle either to individual users or to a queue.👨‍👩‍👦 Then Auto-response rules sends out an automated response acknowledging receipt of customers email. 💌📫 Then if after some time if cases are unattended to they’re routed to a different user through Escalation Rules. Reps work individually or as a team (Case Team) to resolve customer complaints effectively and efficiently.⛑️ Note‼️ (Different Criteria are defined for all the different rules mentioned)… All these are done to achieve customer satisfaction and to save company’s reputation and ensure continuity of business 🥳💶💵💶💵💶🥳

Please check this out. I have built an app to show a pathway on how students can become a Salesforce expert. Still leaning😉