@Shane Chapin - Shane , have you used John before?

@Ying Fu - What’s the reason to switch? What problem are you trying to solve, or what feature do you not currently have that you need ?

@Ying Fu - ESS has deficiencies. I won't argue that. However, I also find that it is: A) Cost Effective B) Easy to use. This is important for our call team. I had StorEdge in the past on 1 facility and it was brutal C) Has the majority of features I need. D) Fairly Cheap. Considering what they do offer Cubby has better features. And we've considered switching several times. But we've been swamped with other projects, and it's not hateful enough to make the switch.

I’m not sure what our call teams internal policy is. However, with rentals being tighter these days I am more apt to do it. If someone is willing to send a pic of their license I think it acts as a good first filter, and in exchange we extend goodwill. It’s not super common, but viewing from my consumer lens I see how this valuable. All the big stores do it. This is a disadvantage of operating remote. So instead I try to think of how we can at least compete Would love to hear other angles

@Wes Eaves - nobody meets them. That would just add a friction point. Again it’s only a few times this has happened. So not a well oiled process.