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The Action Group Community

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3 contributions to The Action Group Community
Momentum Monday
One of the biggest attributers to my current success was making sure to hold Mondays to the highest standard possible. I mean you shouldn't be slowing down any day really but ESPECIALLY not Mondays. This is the day you NEED to make sure you're hitting the gym. The day you NEED to make sure you're mindset is savage. Wake up early, wake up ready, and do whatever you have to do to get into a KILLER mind state. Mondays set the tone for the entire week. You have a shitty Monday, what are the odds that you come back strong Tuesday, or Wednesday, or any other day this week Take this shit seriously guys
I love this mentality!
What would you do in this situation?
Imagine you spent a good couple days digging and installing for a customer, everything seems great. You finish the job and everything is working, and done right. Everything is good right? Customer paid, job was done, everyone's happy. Then a few months later you see that the customer charges the card back. That's 10 grand you just lost and you can't do a thing about it. Nothing more frustrating. Its just pure thievery. Of course you can go through the process to try and get the money back but sometimes its just not worth it, or sometimes you just end up losing it. What's your reaction? How do you handle it?
I would call the customer and find out why they did a chargeback. I have had a chargeback before where the client didn’t recognize my company name after a couple of months and file the charge back. It was a simple misunderstanding that was cleared up when he called his bank the next day and got it straightened out. Out of curiosity, did you confirm the name on the card matched the person you were dealing with? Any chance it was a stolen credit card?
@Ben Jordan I must have misunderstood. I read the scenario as the contractor just found out about the chargeback, not that the contractor knew the motivation behind the chargeback. $10k is definitely theft of services and worthy of a court date. That said, I know firsthand that getting a judgment against someone is still miles away from collecting on that judgment. I have an open judgment against a contractor for over $100,000 that I know I will never collect on.
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Rob Scarborough HVAC in a northern suburb of Kansas City. I want to implement a bonus structure for my guys in the next 90 days.
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Rob Scarborough Scarborough
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@rob-scarborough-scarborough-3764
I purchased an HVAC company late 2024. I’ve learned a lot about the business in the past year and I am ready to scale and grow the business.

Active 23h ago
Joined Nov 28, 2025
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