We’ve all had those awkward moments in the shop—late clients, miscommunication, or unexpected situations. I once had a client show up 20 minutes late, expecting the full cut. Instead of stressing, I calmly explained my policy and gave them two options. They weren’t happy at first, but by staying professional, I kept control of the situation and earned their respect. How have you handled a tough situation behind the chair? Or if you haven’t yet, how would you handle it? Drop your thoughts below! 👇