A few of you joined specifically for customer service + de-escalation support—so I wanted to point you exactly where to go. You’ll also find related trainings already inside the community, including: - Right Isn’t Always Effective - Mind Matters & Dark Psychology - The Crayon Box Theory - Emotional Intelligence for High Performers - What Happens When No One Owns the Valve - Great Leader Series - Burnout Series ✅ And I just added TWO new courses today (both include attached PDFs): 1. Calm on Deck: Customer Service + De-escalation 2. Front Desk Confidence: Handle Complaints Without Meltdowns Go enjoy them—and more importantly, use them. If you try the drills with your team, come back and tell us what worked. If you get a short video of your staff practicing (even 15 seconds), share it. We all get better together. To access the courses: - Members go to Classroom (top menu) to see courses. - Inside a course, they open a module/lesson. - Navigation is typically Next (arrow/button) to move forward lesson-by-lesson. - Videos play by clicking Play. - PDFs/links are commonly near the bottom of the lesson, but sometimes they can appear near the top depending on how the lesson was built—so it’s best to say “in the lesson” and “often near the bottom.”

https://www.facebook.com/share/r/1DUvcnokyy/?mibextid=wwXIfr

I know now everyone has TikTok, so tonight I will drop my video from TikTok that was just liked. It was from summer. It’s drills and skills to build strong swimmers.

In your Joyful Waters book, you mention asking permission to enter a pool. Will this work with a parent and tot class, where there are up to 10 parent/babies? What if I am hired to work for a business that has been around for a long time, and they do not want to do this?

I’m continuing to pursue a research-backed way to track what “safe and healthy” swim lessons look like for children, physically and emotionally. This is not me “collecting data for fun.” This is me building a real framework the aquatics world can use. Here’s what I can say today: - I’m actively pursuing a partnership with established professionals/organizations to strengthen the methodology and credibility. - Until agreements are finalized, I won’t name names but progress is being made. - I’m committed to doing this ethically, carefully, and in a way that protects kids and respects families. If you’ve been watching quietly: don’t count me out. I’m still here, and I’m still moving. If you want to support this effort, the best thing you can do right now is stay engaged, share thoughtful input when I ask for it, and help keep the conversation focused on child safety, not ego or hype. More soon. — Nicole https://form.jotform.com/253215397819062