I just rebuilt my entire STR guest communication bot from scratch, and the difference is night and day. For the past few weeks I’ve been trying to get an AI auto-responder working using Zapier + Claude. The concept was right but the execution kept failing. The system prompt had all properties hardcoded into one massive block of text. Rate limit errors. Wrong answers. Tokens through the roof. Every test run either timed out, hallucinated, or fired when it wasn’t supposed to. So I scrapped it and rebuilt it the right way. Here’s the new setup: → Google Apps Script runs every 5 minutes → Pulls new guest messages directly from Hospitable’s API → Loads ONLY the relevant property’s knowledge base from a simple text file in Google Drive → Sends it to Claude to generate the response → Sends the reply back through Hospitable automatically The knowledge base is just text files in a Drive folder. One file per property. Shared rules in a separate file. Need to update something? Open the doc, change the text, save. Done. ✅ Live on the next run. No Zapier. No rebuilding prompts. No digging through hundreds of lines of code. Adding a new property? Fill out an onboarding form, hand it to Claude, it generates the file in minutes. The cost difference is the best part: ❌ Old way → loading all properties every single run = 30,000+ tokens, constant rate limit errors ✅ New way → loads only 1 property per message = ~2,000 tokens 💰 Cost per message: ~$0.009 💰 100 messages/month: under $1 It runs 24/7, handles inquiries and reservations, screens for red flags, escalates when it doesn’t know the answer, and texts me when it needs me. My guests can’t tell it’s not me. If you’re running STRs and still copy-pasting the same answers to the same 15 questions every week, there’s a better way. Drop a comment if you want to know more. P.S. Here is an inquiry test run. I had Carissa send me messages. With the exception of one message I had an auto WiFi response turned on in Hospitable. 🤦‍♂️

Is their an alternative way to reach out to the host other then finding their house and number?

How We’re Automating Google Reviews for Our STR Business I’m curious how everyone else is doing this, so I’ll share what we built. We created a simple automation stack using Hospitable, Happy Guest, Zapier, and Airtable to turn happy guests into Google reviews. Here’s the workflow: 1️⃣ Reservation Data → Airtable When a guest books through Hospitable, Zapier pushes the reservation data into Airtable. 2️⃣ Guest Contact Info Updates When the guest completes the Happy Guest rental agreement, their email and phone number update. Zapier catches the new data from the Happy Guest email and updates the Airtable record. 3️⃣ Review Tracking When the guest leaves a 5-star review, Zapier updates Airtable again with: - Review rating - The written review 4️⃣ Trigger the Google Review Ask If the review is 5 stars, Zapier automatically sends the guest an email asking them to post the same review on Google. So basically: Happy Guest → Zapier → Airtable → Zapier → Google Review Request The nice part is we only ask guests who already left a 5-star review, so we’re not pushing unhappy guests to Google. 💡 Curious what others are doing: - Are you asking every guest for a Google review? - Using StayFi / automated texts? - Doing it manually? Would love to hear what systems everyone else is using. I will post my email sent in the comments.

What to reply?

Headed home from a mastermind in Cape Coral, FL and we had several calls with legit industry experts: - John An - Revenue Manager - Rachel Vigil - Upclose Marketing (how to get free products placed in your STR) - Mike O’Connell - Happy Guest (damage waivers, upsells, guest journey, and more) - Vern Schmidt - Opportunity Zone investing + cost segregation I recorded the calls, except for Mike’s (internet issues got us). Should I upload these to the Skool classroom? Would y’all want access? Drop a 🔥 in the comments if you’re in.