How are you collecting Google reviews?
How We’re Automating Google Reviews for Our STR Business I’m curious how everyone else is doing this, so I’ll share what we built. We created a simple automation stack using Hospitable, Happy Guest, Zapier, and Airtable to turn happy guests into Google reviews. Here’s the workflow: 1️⃣ Reservation Data → Airtable When a guest books through Hospitable, Zapier pushes the reservation data into Airtable. 2️⃣ Guest Contact Info Updates When the guest completes the Happy Guest rental agreement, their email and phone number update. Zapier catches the new data from the Happy Guest email and updates the Airtable record. 3️⃣ Review Tracking When the guest leaves a 5-star review, Zapier updates Airtable again with: - Review rating - The written review 4️⃣ Trigger the Google Review Ask If the review is 5 stars, Zapier automatically sends the guest an email asking them to post the same review on Google. So basically: Happy Guest → Zapier → Airtable → Zapier → Google Review Request The nice part is we only ask guests who already left a 5-star review, so we’re not pushing unhappy guests to Google. 💡 Curious what others are doing: - Are you asking every guest for a Google review? - Using StayFi / automated texts? - Doing it manually? Would love to hear what systems everyone else is using. I will post my email sent in the comments.