It’s been a long and busy week! The weather is starting to change, and that always makes things a little harder for our crews out in the field. But even with the challenges, we’re moving forward strong. As of today, I’m proud to say that our teams are fully booked through December! That means all three of our crews have steady work lined up — something we don’t take for granted as a small business. The reason we’ve been able to stay so busy is simple: we do what we say we’re going to do. When we set a schedule, we stick to it. When we make a promise, we keep it. Because of that, people trust us. Most of our new customers come from word-of-mouth referrals — people telling their friends and neighbors that we show up, finish our work, and do it right. Here’s what I’ve learned: If you run a business — or plan to start one — never overpromise and underdeliver. People remember when you don’t keep your word. Over time, that can hurt your reputation, even if your prices are low. But when you stay reliable, people will always want to work with you. We also believe in paying our team well and keeping our prices fair. When you do that — and offer a service people truly need — your business can grow, even when things get tough. We’re thankful for our hardworking teams and loyal customers who make this all possible. Here’s to finishing the year strong! 💪

a great week is ahead, this passed week we finished up a couple projects that were $50k+ Also have been having positive internal discussions with my team for next year. I know I don’t have any true Following yet. But anyone reading have any wins this week?

I am in a growing process with my teams right now I have 2 lead foreman and 3 other training foreman One of my leads is leaving and going back to his home country(I’m excited for him) but this leaves a void with having experience in the field. I had a team lead from a competitor call me up and wants to leave his current company. I want to hiring him in to help fill the void. Next year I believe my goal is to grow and train. I’m going to take training to a new level. I’m going to try to compress the training time from 2 years to 6 months. We will see how realistic this is…….

1️⃣ Emotion This will kill you. As business owners, we want to make clear, educated decisions based on current and expected conditions. If you’re upset, sad, angry, or depressed — do not make decisions until those emotions have subsided. You can’t make a good decision while acting irrationally. 2️⃣ Desperation Emotion will kill you, but desperation will bury you. I’ve fallen for this trap many times — it often disguises itself as a “once-in-a-lifetime investment” or a “you’ll never see this again” opportunity. All lies. Never make an important, business-altering decision on someone else’s timeline. From my experience, every time I made a decision out of desperation, it was the wrong one. When you’re desperate, emotion is usually right behind it. You may miss out on a few opportunities — that’s fine. Keep your sanity. You’ll win more often than not by thinking from a clear, grounded mind.

We’ve all had that one customer — no matter how perfect the job, they still find something to complain about. If you’re building a worthwhile business, sooner or later, you’ll meet your “nightmare client.” So how do you handle it without losing your sanity? 1️⃣ Stay Calm Whether it’s face-to-face, over the phone, or through email — calm and collected is always the best approach. When emotions take over, communication shuts down. ⚠️ Just don’t confuse staying calm with being condescending. That’ll make things worse — and could cost you a bad Google review. 2️⃣ Understand Their Point of View I install irrigation and lighting systems. Before each project, I explain that trenching and excavation are part of the process. Still, some clients get upset when they see their lawn torn up. Remember — they’re not the professionals. You’re working in their home, and emotions are high. Take the time to walk them through the process and explain why things look messy before they look beautiful. That extra patience pays off. Word of mouth travels fast. 3️⃣ Stay Firm My dad taught me three things when I started working at 13: Quality. Morality. Ethics. He never said those words, but he lived them. That’s how I run my business today with my brother. Not every customer is your customer — and that’s okay. Some will call you names, leave bad reviews, or even refuse to pay. Stay firm in your values. You know who you are. We’re not chasing quick money. We’re building stable longevity. 💡 Final Thought: Difficult customers test your patience — but they also reveal your professionalism. Stay calm. Stay ethical. Stay firm. The right clients will notice. 👉 What’s one experience you’ve had with a difficult customer — and what did you learn from it?