hey guys, hope you're doing well I have a question - most of the time when I take the sales calls with real estate agents I ask them about why they are there and what's their main bottleneck preventing them from doing a lot of transactions they say to me: I'm just looking to take on more, I'm here to see what you have to offer and I'm pretty fine with my current biz (because most of it is referrals), so they don't see that as a problem. I figured - it doesn't really makes sense then to ask questions about their "problem" because they don't consider that a problem and they're pretty fine with what they're doing right now so, would you guys ask those questions that are rooting up to the "problem" that preventing agents from doing a lot of transactions and then you would somehow leverage their answers when you'll present the price? the thing to keep in mind too is that real estate agents are sales people themselves and they don't really like when you rooting up their problems in order for them to be sold - that's my limiting belief probably but how would you go about it?