Wrote up the physics argument for why missed calls are not a staffing problem. What triggered it: a party of six called one of my client's agents last week. Six appointments back to back, two and a half hours. The agent booked the whole thing. A human at the front desk with a customer in the chair does not take that call. That's the part I keep coming back to. The biggest bookings are exactly the ones a busy person can't answer. https://www.linkedin.com/feed/update/urn:li:activity:7492986352397930496/ Curious what the rest of you see: what's the largest or most complex booking one of your agents has handled end to end?

As I've mentioned on the calls, I've been working on a new book. I'm posting the cover to force myself to start telling the universe what I'm doing. I'm creating illustrations, a landing page and an interactive income analyzer to go along with the book. This is my first attempt at writing a book and creating a sales funnel. I will continue to update my progress.

@Michelle Wilson had a bday this week! I hope it was a great celebration.

Just published a client story: a service business losing $50K+ a year to missed calls, and the number was invisible until we counted it. Also my restart post after 11 weeks dark, now on a weekly cadence. https://www.linkedin.com/posts/kuldeeptanwar_the-most-expensive-number-in-her-business-activity-7485362970328264705-J6KU

Quick win: signed a $54K deal last week to bring AI-driven data intelligence to a client. The short version of the approach: companies are sitting on data they only use to report what happened. An AI intelligence layer turns that same data into teed-up decisions, what needs attention and why, before the week starts. Excited to build it. Happy to share more if there's interest. Happy 4th to all!!