Responsibilities: - Respond to customer inquiries and resolve issues via chat in a professional and timely manner - Provide accurate information about products, services, and promotions - Assist customers with order placement, tracking, and cancellations - Escalate complex issues to the appropriate departments for resolution - Maintain a high level of customer satisfaction through effective communication Requirements: - Excellent written communication skills - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Previous customer service experience is a plus - Proficiency in using chat support software and CRM systems Qualifications: - High school diploma or equivalent - 1+ years of experience in customer service