Nov 1 • General discussion
CHAT SUPPORT AGENT
Responsibilities:
- Respond to customer inquiries and resolve issues via chat in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with order placement, tracking, and cancellations
- Escalate complex issues to the appropriate departments for resolution
- Maintain a high level of customer satisfaction through effective communication
Requirements:
- Excellent written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Previous customer service experience is a plus
- Proficiency in using chat support software and CRM systems
Qualifications:
- High school diploma or equivalent
- 1+ years of experience in customer service
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CHAT SUPPORT AGENT
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