A dead-simple way to build a call-routing voice agent (free templates)
Iโve built and sold over $30,000 worth of voice agents and automated 50,000+ calls โ hereโs how I set up reliable call routing in Retell without overthinking it. I keep seeing builders struggle with multi-department routing. Hereโs the small framework that solves it: What it does - Detects caller intent (sales, support, billing, or โtransfer to humanโ) - Routes the call to the right department - Optional: routes to the exact staff member the caller asks for - Handles fallback if the transfer fails How it works - Add a routing logic section in the prompt with simple wording - List out phrases that map to each department - Add phone numbers for each department or staff member - Include a โplease hold while I transfer youโ node before handoff Why it works - The AI gets clear examples โ fewer misroutes - Callers reach the right person faster - No more one-number bottlenecks - Easy to scale from 1 rep to 50+ staff members I've also got these 3 templates (single transfer, multi-department, and staff-level routing) available as well so feel free to send me a DM, happy to share them!