Japhine Monday

Hi All :) I have been MIA for a bit caring for some familial issues. I am back but seems I can't log in to either assistable or leadindicator, it seems my account may have gotten lost in the shuffle of aquisition? Can anyone help me without how to log in? I tried and it did not recognize my email

New comment Sep 15

Japhine Monday

0 likes • Sep 15

@Annie Goth Hi Annie, You can direct message me or email me - japhine@leadindcator.ai

Abhinav Shamnani

Aug 13 •

🐛 Questions

AI Assistant booking incorrect time.

Had one assistant that booked a time with a lead for Saturday even though the connected calendar doesn't have Saturday as an opening time. It is using a Multi Calendar Matrix system. But never ran into the issue before and none of the calendar in the matrix have Saturday as an option. Would love help on this as the client was really frustrated with this. Assistant ID: 1754433703396x470242852006953000

New comment Aug 14

Japhine Monday

0 likes • Aug 13

Here’s what I recommend checking: - Open each calendar in the matrix and confirm that Saturdays are fully disabled in their availability settings. - Verify that the assistant is referencing the correct meta data source for availability (per the booking protocol guidelines) so it doesn’t bypass matrix restrictions. - Re-sync the connected calendars in Assistable to clear any cached or outdated availability data. If after these steps the AI still offers Saturday slots, we may need to review the assistant’s booking prompt and ensure it’s using the proper “availability check before suggesting” instructions to prevent it from offering off-limit times. You can find the full troubleshooting guide here: https://docs.assistable.ai/debug/calendar

Japhine Monday

1 like • Aug 14

@Abhinav Shamnani please submit a ticket at help.assistable.ai

Steve Woods

Aug 12 •

🐛 Questions

VOICE WIDGET ORB SHAPE AND APEARANCE

I trust that everyone is doing well! Is it possible to change the shape or appearance of the Voice Orb? I asked CHATGPT and it is says yes! Would it be possible to make these changes as per the clients wants and needs? I can sell that! At an additional fee of course, or possible to outsource this with the proper permissions please? Any help, support, or guidance to this issue would be greatly appreciated! Thank you for this group and I appreciate you all! Steve

New comment Aug 18

Japhine Monday

1 like • Aug 13

You can watch this video: https://youtu.be/4WxLV8sIF3A?si=coVVIl0_v2_rxgE8

David MacMillan

Aug 11 •

🏰 Homebase

Agent saying punctuation plus other issues

My voice agent says “dot” after emails and “question mark” after certain questions. Agent is also hung up on the verifying time zone even though the context is a very regional one. Also, it doesn’t hang up in a natural way when the caller disrupts the agents flow (ie corrects a booking address). It just sorta sits there. My prompt is a proven one but this started a happening today. Thoughts?

New comment Aug 11

Japhine Monday

0 likes • Aug 11

Please submit a ticket at help.assistable.ai