Finally captured the secret behind this flow, thanks to @Divine Lantum for your brain opening lectures that sank into my medulla. It was super interesting seeing your flow work without any itch.

I am super excited to let you know that i have passed my salesforce admin certification in just one attempt. When I started this journey, it looked vague to me because i have tried other platforms trying to transition into tech, but holding strong to the assurance from our coach, @Godwin; that he will guide and guard us through the process to actualize our set goal. I had to trust the process with such level of assurance. I gave in my best to make sure i follow every class and video on the PTS platform and the cheat code he gave to me in the form of past questions was the banger, 80% of the content came out. I am here as a testimonial to tell you guys that you can do it too, just key in and trust the process. It is worth it. I am excited it all ended up in success..... See you guys at the top as we grow as a community....

Great connecting with a members of our Community Pathway to Salesforce at the Salesforce London User Group! @Ismail Bukhari and @Divine Lantum met first time live for the above meeting all salesforce. Learned 1) Salesforce Themes and branding 2) Deploying the custom themes and branding 3) The Salesforce admins takeover checklist Really valuable session with insights from Maya Kaye and an engaging panel discussion on managing Salesforce orgs effectively post-implementation. Always inspiring to meet passionate individuals in the ecosystem—looking forward to more collaborations ahead! 🚀

YOU WILL USE THE TIME OF THE CLASS TODAY TO DO THIS PROJECT, SO NO CLASS. PRACTICE IS MORE IMPORTANT THAN LISTENING, LETS GET YOUR HANDS DIRTY You will present your solution in the next class. You may collaborate with others, but every student must build the project and understand their own implementation. 📌 Company Background You have just been hired as the Salesforce Admin for ConnectWave Internet Ltd, a UK broadband company. ConnectWave provides home and small business broadband services across London, Manchester, Birmingham, Leeds, and Liverpool. The company has grown quickly, but its customer support team is now struggling to manage increasing customer complaints and service requests. Customers contact the company through phone, email, and website forms, but support agents do not have a clear and structured way to track issues from start to finish. ⚠️ Business Problem The Head of Customer Support has raised the following concerns: Customer issues are not being tracked properly. Support agents forget to follow up with customers. Multiple agents sometimes work on the same issue. Managers cannot clearly see which issues are urgent. Leadership has no clear reporting on the most common customer problems. Customer satisfaction is dropping because issues are being delayed or missed. 🎯 Business Expectation The company wants Salesforce to become the main Case Management system for their support team. They want a system that can: Capture customer issues properly Track case progress from start to finish Assign cases to the correct team Identify urgent cases quickly Show managers what is happening in real time Provide reports on support performance 🧠 Your Role as the Salesforce Admin As the Salesforce Admin, you are required to build a Case Management system in Salesforce that solves these problems. You are not just explaining a solution. You must actually create the setup in Salesforce. ✅ WHAT YOU MUST CREATE 1. Use the Standard Case Object You must use the Case object as the main object for this project.

@Josephine Nti theattached pictures are for the module3 question, i need guidance on how to answer it.