When NOT To Take A Client (Lessons From Saying Yes Too Much) 😊
Said yes to every opportunity first 3 months. One client became nightmare. Cost me 40 hours and almost made me quit. THE BAD CLIENT STORY: Discovery call red flags everywhere. Ignored them all (needed revenue). RED FLAG 1: "I've worked with 3 automation people already. None could do it right." My thought: "I'll be different." Reality: The problem was him, not them. RED FLAG 2: "I'll need this to do X, Y, Z, and probably more later." My thought: "Great, opportunity to upsell." Reality: Infinite scope creep. RED FLAG 3: "My budget is tight but once this works, there's lots more." My thought: "Get foot in door." Reality: Never paid fair rates, constant negotiation. SIGNED ANYWAY. Mistake. THE NIGHTMARE: Week 1: Built workflow to spec Week 2: "Actually, can it also do..." Week 3: "Why doesn't it handle..." Week 4: "This isn't what I wanted" 40 hours total. Paid for 10 hours worth. Scope creep. Moving goalposts. Impossible to satisfy. FINALLY FIRED CLIENT: "I don't think we're a good fit. Happy to refer you to someone else." Best decision ever. THE RED FLAGS I NOW WATCH FOR: RED FLAG 1: PREVIOUS AUTOMATION ATTEMPTS FAILED Multiple failed attempts = unrealistic expectations or bad communicator Question: "What went wrong with previous automation?" Good answer: "Specific technical issues" Bad answer: "They just couldn't do it" RED FLAG 2: UNCLEAR SCOPE Can't articulate what they want = project will never end Question: "What does success look like?" Good answer: "Invoices auto-entered to QuickBooks" Bad answer: "Make everything automated and better" RED FLAG 3: BUDGET FOCUSED, NOT VALUE FOCUSED Constantly negotiating price = wrong client Statement: "My rate is $1,500 setup." Good response: "That works." Bad response: "Can you do $800?" RED FLAG 4: URGENT TIMELINE, NO FLEXIBILITY "Need this yesterday" = will rush you and complain Question: "What's your timeline?" Good answer: "3-4 weeks ideal" Bad answer: "Need it done by Friday" THE QUALIFICATION QUESTIONS: