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RIA Operators

1.1k members • Free

5 contributions to RIA Operators
Webinar Ideas - Feedback Needed
We’re starting to plan out some upcoming webinars for the community and would LOVE your input!! What topics would actually be most helpful for you and your team right now? A few ideas we’ve been tossing around: • CRM best practices workshop • Workflow design + operational efficiency • Building a proactive client experience • Leveraging your CRM during the great wealth transfer • Cybersecurity best practices for advisory firms • Compliance conversations • OCIO Partners • Panels with other industry experts • Team training + adoption strategies • Data integrity + CRM cleanup But honestly… we want to build content around what YOU want to learn more about. So tell us:What operational, technology, or growth topics would be most valuable for us to cover? Drop your ideas in the comments below 👇
1 like • 5d
I would like to see webinars on AI Agents and workflows. Also agree on the following ideas - CRM best practices workshop • Workflow design and operational efficiency • Building a proactive client experience - Leveraging your CRM during the great wealth transfer • Cybersecurity best practices for advisory firms - Panels with other industry experts
Start Here
*It has been a while since we started this community, so we thought it is a great opportunity for everyone to reintroduce themselves! For those of you who are new WELCOME to the RIA Operators community. The goal of this community is to connect with other RIA Operators, Owners, Founders and CSA’s to learn and grow from one another. Start by checking out these links: - Classroom - Calendar - Monthly Value Calls - Work with Simplicity Ops We want this space to be a network of resources for you. So, please comment below and introduce (or re-introduce) yourself. Let us know: 1. Where are you from? 2. What type of Advisory firm do you work at? 3. What’s your biggest pain point right now in your firm? See you in the comments!
2 likes • Feb 4
Hi everyone! My name is Erica, and I am based in Houston, TX. I am a Director of Client Operations with Forthright Family Wealth. I support day-to-day operations, building workflows, and processes to support our team and our clients. We use Orion and Wealthbox, and I'm excited to learn if anyone has leveraged Wealthbox's new meetings tab, which has an AI notes option.
Virtual Meeting Assistants
Good morning! Back in June @Kevin Stephison had asked about using "AI Notes" for virtual meetings in this thread. I'm currently considering adding a meeting assistant to help with my Zoom/Teams meetings to record/transcribe/summarize my client meetings. I know @Joe Moss mentioned in the thread above that he's used Grain and Fathom. Curious, Joe... which of these 2 would you recommend and why? In the same thread @Brian Quaranta mentioned Avoma. And @Mark Wellman suggested a couple additional options. Anyone else trialed or using any of these tools and have any thoughts or opinions? Thanks very much 😀
0 likes • Feb 4
We use Fathom for our virtual meetings, but I believe Wealthbox now has an AI feature that activates once the meeting starts.
DocuSign Alternatives?
Has anyone successfully migrated away from DocuSign? Who are you using?
1 like • Feb 4
Most custodians currently only approve DocuSign as their preferred electronic document method. If you’re moving away from DocuSign for custodial documents, there’s a good chance the custodian won’t accept them. Are you looking to switch to a new vendor just for internal documents?
Organizing Client Folders
We currently are in the process of standardizing our client folders (LONG overdue). We came up with what we think works for our firm, but I'm curious to see what everyone else's "standard" looks like! See attached image for what we are thinking of:
Organizing Client Folders
0 likes • Feb 4
Below is our high-level client folder order. Within each folder, we create a hierarchy of folders dependent on relevance and importance. We also add the client's initials to each folder for easier searching capabilities.
1-5 of 5
Erica Abarca
1
1point to level up
@erica-abarca-2492
Director of Client Operations

Active 1d ago
Joined Feb 4, 2026
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