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2 contributions to Reviewly.ai
How An Attorney's Office Got Slapped For A Review Surge
Key Takeaways - Client's aggressive review solicitation led to Google removing ~50% of new reviews - Despite setback, client's account remains active; continuing steady review collection - Agencies must set clear expectations on review acquisition pacing to avoid Google penalties - Regular check-ins and ongoing guidance are crucial for preventing client missteps Google Review Solicitation Mishap - Client mass-messaged customer list for reviews - Google removed ~50% of new reviews ("review purge") - Client disabled all throttling systems, triggering Google's attention - ~30 reviews hidden due to "review surge" - Account not terminated; still collecting reviews at a consistent pace Agency Best Practices for Review Management - Never promise high review numbers in short timeframes (e.g., 20-50-100 reviews quickly) - Implement review throttling systems (e.g., Revealies' built-in throttle) - Advise clients to limit review requests (e.g., X requests per day) - Encourage consistent, metered review activity over time - Explain importance of gradual review build-up (e.g., 1-2 weeks vs. 2-3 days) Client Communication Strategies - Proactively check in on client's review generation activities - Offer to use successful clients as case studies to gain insights - Be prepared to re-educate clients on best practices - Frame review collection like "teenage driving" - set clear rules and expectations Handling Review Penalties - Guide clients through Google's review reinstatement process - Help reframe future review collection strategies - Emphasize consistent, day-to-day review requests aligned with business volume Next Steps - Implement regular check-ins with clients about their review collection practices - Develop clear, written guidelines for clients on safe review solicitation - Create a crisis management plan for clients facing Google penalties - Consider enhancing review throttling features in agency tools - Use this case study to educate other clients and prevent similar issues
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New comment 29d ago
How An Attorney's Office Got Slapped For A Review Surge
1 like • 29d
it is an attorney do we even care rotflmao Google gonna Google
This guy needs to be removed from this group
@Jawad Akram is cold dming members of this group with spam bitly links that go to virus bot infected sites. He needs to be blocked by individivuals in this group and banned from this group. I said what I said
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New comment Jan 3
This guy needs to be removed from this group
0 likes • Dec '24
@Jeff Schwerdt yes it is an issue for sure
0 likes • Dec '24
@Rebecca Happy YEP SPAM VIRUS BOT
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Dorn Just Dorn
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Active 4h ago
Joined Nov 15, 2024
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