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UX Support Group

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10 contributions to UX Support Group
AI Summit #2
Shocked by how fast January flew! It’s that time again—planning for the next Summit is officially underway. 🙌 Please chime in this thread by answering these two questions: 1. Should it be one or two days? 2. Do you want to be involved? If so, in what capacity? Feel free to DM if you’d like to chat more!
0 likes • 4d
1. I am open to the idea of two days but, think it would benefit to being less hours each day than the original summit. 2. I'm happy to share what I have learned designing for AI driven experiences. (If I learned enough in my contract role)
Because of AI Tailwind lost 75% of their engineers
According to Adam Wathan (creator of TailwindCSS), Tailwind is growing faster than ever. It’s bigger than it’s ever been. And yet revenue is down nearly 80%. The core problem is discovery. Traffic to their docs is down roughly 40% compared to early 2023. And the docs are how people find Tailwind’s commercial products. When discovery disappears, so do customers. People aren’t reading the docs anymore. LLMs are. === Do you think this will affect other websites/products? More importantly, how does this change our role as designers?
0 likes • 5d
LLMs can def miss very important caveats or upsells in documentation or other places. That means we need to find another way to communicate with users outside of the LLM or we need to be able to provide content to LLMs as "author's notes" when LLMs ingest content. This might be helpful in more ways that one.
Thank you
I just wanna say thanks for everything and everyone this community because now I have an interesting opportunity discussion happening with a previous company that I worked for. The company is really interested in how I can use AI in two ways: - To explore rapid design solutions. - How could AI be a part of the design solution itself. I've been taking a lot of the content and videos and sometimes putting the transcripts into my workspace for my career and just been practicing on how to talk better about AI and it's also how the effective really making me think about the process. It's kind of like fake it until you make it but at the same time, everyone is kind of faking it until they make it with AI. So thank you all! 😀
2 likes • 9d
Update: I was just offered a contract role, for a company that i've worked with before to bring AI to both the design process and the product itself!
1 like • 13d
It's an interesting concept. I'm wondering if any verification would be needed, as an AI generated interface can create misunderstandings depending on the visual hierarchy. Like even if the UI morphs based on the context, is there some way the decisions made can be shown in standardized way so the user knows what they are doing? At least in enterprise products very specific decisions on the UI are made to showcase the many nuances of the algorithm/product/decisions. I created this tool in Figma make in about 20 minutes for a pain point i've had with Delta airlines it allows me to easily downgrade myself without calling an agent. https://evoke-meteor-41742295.figma.site . now i'm wondering would that be something this generated on the fly or highly customized or curated? that's an interesting decision, only plat/diamonds can use this tool as no one has upgrade certs. but why would the UI need to be generated more than once, and i'm sure legal would want to review all the copy and product marketing would want to ensure there isn't anything confusing on there that might end up backfiring and causing more support issues. Sure it's the direction we are going, but maybe it's a bit overblown how comfortable companies and cultures will be to release agency to the AI for very narrow use cases that can have a big impact.
How to talk about AI - Interview Cheat Sheet
In the support call @Danny Setiawan mentioned the following video: https://www.youtube.com/watch?v=fyHnGHxGuhI about "Why Andrej Karpathy Feels "Behind". I realized it has a very strong framework for how we can talk and think about AI. I put the video transcript into GPT and was playing around it with, I asked it to summarize the concepts, and also apply them to the UX role. I also did some quick fire rounds on AI interview questions. The Cheatsheet: https://docs.google.com/document/d/1hTPZPahta5v6lz0dLz-CWMdTV4nth9fol_xaiqhz81c/edit?usp=sharing Full Convo w/GPT https://chatgpt.com/share/695e7327-6bfc-8002-a4fa-c8fff57c187f
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Corey Malone
2
2points to level up
@corey-malone-1943
Senior Product Designer with 9 years experience in fintech & enterprise. I code, think in systems, and solve complex problems.

Active 4d ago
Joined Dec 12, 2025