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Tminus365

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Clief Notes

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B2B I.T Client Accelerator

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64 contributions to Clief Notes
How do you roll out a ICM folder system to a whole team?
Hey everyone, I've been running an ICM folder system for my own reporting workflow and it's genuinely changed how I stay on top of everything. Now I want to roll it out to my immediate team first, then the wider company, but I want to do it in small increments rather than dropping it on everyone at once. Has anyone gone through this? Taking this system and actually getting a team or business to adopt it without it dying in week two? I'm thinking start with just my team, let them get used to the structure, then bring in other departments once there's some proof of life. But I'd love to hear from someone who's already been through the rollout side of things. What worked, what didn't, what you'd skip if you were starting again. Also, is there a video on here I should have watched already? If there's something that covers this and I've missed it, please just point me at it. Happy to do the homework first. Thanks
1 like • 1h
do you want individuals to use their own ICMs to do their own reports, or do you want shared work and shared folders?
🏆 COMP #10 RESULTS — THE DIAGNOSTICIAN 🏆
34 entries. Jake, Don, David on isolated piles, then a panel. This one was hard. A few of you built things that would have won a different competition, and you should hear which one. Every entry got feedback, link at bottom of post! 📋 What we actually judged The post asked for one folder a stranger can drop into a Claude project. identity.md, rules.md, examples.md, reference/, README.md. It reads something broken and says why. Not how to fix it. Four questions, from the post: 1. Does it diagnose? One cause. Not a list. Not a prescription. 2. Is the domain specific enough to be useful? 3. Does each file do one job? 4. Can a stranger figure it out? That is an outcome. Can a person who is not already in your head use this to see why something in their world broke. A lot of the field went further. Refusal paths. Verifiers. Blind runs. Preserved failures. Those are real, and they are extra. We did not pick a winner on the extra. We picked a winner on the ask. this does not mean extra is not better, in many cases I LOVED the solutions created. If the outcome had been different, the name on this post changes honestly 🥇 Winner: Colm Whelan — Inbox Autopsy https://github.com/RockfieldIT/inbox-autopsy A stranger holding a bounced invoice can drop the folder in and see why it bounced. That was the assignment. 🔄 Where someone else wins 🔧 If the outcome was "the instrument that can prove itself wrong" — Sergey Manevitch, Radix https://github.com/sergeymanevitch/Radix Why a machine failed in a plant that already has notifications, rounds, and historian trends. Fourteen cold runs. He left the breaks in his own claims standing. A plant engineer is holding something serious. 🧪 If the outcome was "every claim reproduced, including the one that failed" — Pemmy Broke, Visual Momentum https://github.com/hoodwanders/visual-momentum-diagnostician Why an AI explainer lost momentum. She published the run that broke her own doctrine, changed the rules, and the re-run abstained. That is the standard the rest of the field should steal from.
0 likes • 3h
@Iris Heddes Thanks Iris and well done to you!
0 likes • 3h
@Marcelo Michelsohn Thanks so much and well done you!
First paid project!! Wohoo!
Following a meeting today with an existing IT services and cyber security client, I have come away with the go-ahead to build an ICM to address a particular issue that exists within their business and within their industry as a whole. The client doesn't understand what an ICM is but I demonstrated an internal ICM that we use to him, and he was quite taken by it. The problem they are trying to solve is the management of what are called EOT claims in the construction industry. A delay happens in a construction project e.g. a subcontracting company arrives on site a few days late. Materials are delayed. There's some planning problem. There's some code problem. That kind of thing. These delays then have a double knock-on effect. They affect the contract between the subcontractor and the main contractor, and the contract between the main contractor and the customer. There may be, there often are, financial consequences to these delays that are covered in clauses in the contract. The job of this ICM is to take a standard delay report (we also need to build a GUI for this, as they are currently submitted, willy-nilly) from a monitored mailbox, and based upon the standardized delay incident details contained in the report, locate the appropriate upstream and downstream contracts and examine them for clauses or language that refer to delays. It will generate a human-readable report for the project manager detailing what has happened, what contractual impact it may have, and what to do next and post that to a Teams channel. That's the first stage: the proof of concept that's also a working product and process. Questions welcome.
0 likes • 3h
@Adam Snetiker Yeah! Its a goldmine for ideas
0 likes • 3h
@Aaron Kruger We'll see how it works out!
Connection Hub: 🧱 Data & Infrastructure Tech
Intros for The Connection Hub - The Vault 👤 Who I am: (name + where you're based) 🛠️ What I actually do: (the specific work — not "I'm in real estate" but "I run a 3-agent team doing residential resale in Austin") 🤖 What I'm building with AI right now: (your current project, workflow, or the thing you're stuck on) 🎯 What I'm looking for connection-wise: (pick one or two) 💡 Someone who's solved [X] 🤝 A collaborator / accountability partner 👀 Just here to learn from people in my field 🧰 Trading workflows & systems 📬 Best way to reach me: (DM here / comment / link)
7 likes • Jul 9
👤 Who I am: Colm Whelan, Ireland 🛠️ I run a 5 person MSP, specialising in Microsoft 365 and Cybersecurity. 🤖 Currently using ICM in house, setting up interactive knowledge agents that answer questions for our techs about the various systems and processes that we use, some of which are very complex. 🎯 Other MSPs doing similar work, not competing locally, interested in trading ideas, systems, inspiration or whatever works 💡 Someone who's solved the ICM inside of Microsoft / Co-Pilot problem 🧰 Trading workflows & systems 📬 Best way to reach me: (DM here or on the Discord)
0 likes • 6d
@Jonathan Rodriguez Nice to make your acquaintance. I think we all have that institutional knowledge in people's heads problem! Historically, the barrier to the recording of this kind of information has been time. I don't know if that reason stands up anymore. I can type so fast now with Wispr Flow that. Making knots is actually quite simple. I have not built this yet, but I am imagining a brain dump agent where a tech can run through everything they did on a site visit or during a ticket. It cleans up the spoken text, formats it correctly, and drops it into the ticket in Halo or whatever other PSA they are using. That's, of course, if you really need a PSA anymore..... Would love to chat about this stuff. I think we have five hours between us, time zone-wise.
Cloudfare just built a browser with no face (Ain't this Jake's whole point?)
Cloudflare dropped a browser made for AI agents instead of people. No tabs, no themes, no pixels. Just the parts a machine actually reads, running in their cloud on a fraction of the compute. Free beta, built in 12 weeks. Now I ain't the sharpest tool in the shed, but this smells exactly like the paper Jake dropped this morning in the VIP lounge. His numbers said: stop making the model read the whole history when 3 files answer the question, and the cost drops 95%. Cloudflare is saying: stop making the browser draw the whole page when the agent only reads the text, and the compute collapses. Same lesson twice in 1 day, from a research paper and the company that sits in front of a massive chunk of the internet: stop paying for what the machine doesn't consume. That's the folder thing. That's the whole reason the ICM stuff works. Feed the machine only what the step needs. Am I reading this right, or am I connecting dots that ain't there? https://techcrunch.com/2026/08/07/cloudflare-launches-kitesurf-a-browser-built-for-ai-agents/ The sharper tools in this shed will know better than me. I'm still learning what half everyone is saying. It's like a foreign language to me still and I can kinda' get around town and order a meal, but once it's a full blown conversation ... I'm a deer in headlights.
2 likes • 8d
You're absolutely spot on.
2 likes • 8d
@Ry Mac Why not? Just point Claude at it and see what happens.
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Colm Whelan
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@colm-whelan-1167
Small IT Services company.

Active 1h ago
Joined Jun 4, 2026
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