Today was a crazy busy day, managing four new opportunities just today, which is the average for a month. Indeed, three of them are with new potential clients with just one from an existing client. That forced me to cancel a lunch with a close colleague with whom I have a meal at everyone one of these conferences going back to 2012. The cancelation is an easy decision given the time constraints of replying to the new opportunities, but the missed relationship engagement is impactful. Graciously, he gave me his full support and encouragement, even insisting I got to sleep early so as to recoup and be ready for the last day of the conference tomorrow. In my field, everyone refers to him as the Godfather of PROs. It's not from a negative take but refers to the level of respect and deference the entire community has for him. It's been an honor to have him as a close friend for years. The hotel returned the shirt their iron stained. Although a faint version of the mark remained, their cleaners did a heroic job on it. They proactively called me to see how it looked and I shared this evaluation. They really wanted to try again to get the rest, especially since they knew it was a new shirt (only 2 prior wears - of course I have the data!), but I turned it down for two reasons. First, the practical: I needed this shirt today (it came back last night). Second: I believe in not letting perfect be the enemy of good. They did a really, really good job. Indeed, given the depth and tone of the stain, I had no hope for the shirt. I have seen too many of these stains from irons and never seen the hotel cleaners be able to impress me. These guys did. I made sure they knew that this was no acquiesence but satisfaction and appreciation. It's a delicate balance to let them know they were not perfect but they still very much impressed me. I forgot to put on the planned fragrance today so, once remembered, I applied the new Kinze Ten. It it totally a fragrance from my father's era. However, that is not a dis. It smells great, but it smells like it comes from an older era. The quality of the ingredients is clear. For an EDT, the smell lingers for quite some time. On the toiletry spectrum, I also ran out of preshave lotion/oil and found a local luxury shaving store. Think Taylor of Old Bond Street in London, without the onsite shaving availability. They had a lot of great products, but the only one with a scent I was interested in was the Sandlewood from... Taylor of Old Bond Street. I have not tried that one before so I am looking forward to tomorrow's shave.