High Voicemail % and Call-Screening for Outbound Calls
Hi all 👋, I've got a couple of questions: - I'm placing outbound calls for a client within Canada using a Canadian Twilio number. And as of this moment, 80-90% of them are going to voicemail. We are leaving voicemails to prospects, but I want to reduce this number. I did a quick research and it seems like branded calling is the answer, but the problem is that it's only available as 'Pilot' for non-US areas. I've also looked into CNAM, STIR/SHAKEN call authentication, but that also seems to be only available for US-calls. What could be my options here? - I was going through the outbound call logs and out of the ones going to voicemail, about 20% were where the outbound assistant was getting this weird 'I'll see if this person is available' automated message which then goes on to say please hold on, and then just hangs up on the assistant. I have VM detection on with Vapi, and it works for numbers with normal VMs enabled but it doesn't really trigger in these situations. As per my initial research this seems to be a new anti-spam feature called as 'Call-screening'. Any clues on how I can bypass this to reach the actual recipient. Would really appreciate any input on this, thank you