Car lot work !! Doing the best I can any tips greatly appreciated. So where to start car lot I don’t see the 400 dents lol. So we are replacing the hood and Deck lid anything you can do for the roof would be appreciated. So what better way to get experience than getting your A!! Kicked lol. First time doing Hail having a hard time with the braces obviously could use a nice set of whale tails don’t have hail roads so just doing the best I can with what I got. Didn’t set my light up for one pic little imperfections gonna do some more cleaning up,glue,push try some hand tools what you guys and gals think ? Thanks.

This is a fairly new podcast, but it’s coming from some seriously high-quality, industry-leading technicians. No, it’s not specifically PDR—but don’t let that stop you from listening. We may specialize in Paintless Dent Repair, but we also operate within the larger world of collision repair, auto reconditioning, and restoration. There’s a lot we can learn from how other top-level professionals approach their craft, their customers, their businesses, and the standards they hold themselves to. This is how we should be conducting ourselves as professionals in this industry. There’s value here. Give it a listen this weekend. Enjoy! 👊 https://youtube.com/@bestbodyshopict?si=D8A-obCDtilz7o19

If you’ve ever struggled with glue sticking consistently or getting those big, confident pulls, don’t immediately blame the glue or the tab. Paint gets contaminated. And that contamination can stand directly between the relationship of glue and paint. In this lesson, I walk through the sequence I use to properly prepare the panel and how I escalate that prep when the surface needs more than a basic cleaning. Go through the lesson, put the sequence to work, and report back in the comments. Have you struggled with adhesion or weak pulls? And after trying these steps, did you notice a difference? I want to hear what you’re seeing in the shop. Now WORK HARD and GO BE GREAT. ⚔️

There is an important distinction between selling a repair and solving a customer’s problem. The dent is what brought the customer to you. It isn’t necessarily the entire problem. A customer may be carrying several forms of uncertainty into the conversation: - Can this actually be repaired? - Will I still see it afterward? - Can I trust this technician with my vehicle? - Is this price fair? - Why is another technician cheaper? - How long will I be without my vehicle? - Will something be damaged during the repair? - Am I making the right decision? All of those questions represent risk in the customer’s mind. If we introduce price before understanding that perceived risk, we force the customer to evaluate our service using one of the only concrete pieces of information we’ve given them: the number. Now we’re $800. Someone else is $500. And somebody on Facebook says they’ll do it for $300. If we haven’t established anything else, what exactly are we expecting the customer to compare? STEP 1 — FIND THE PAIN Before prescribing a solution, understand the problem. Ask questions. Listen. Don’t overwhelm them with your experience, tools, certifications, terminology or repair philosophy. Those things may eventually support the conversation, but first we need to know what matters to this particular customer. When you feel resistance, hesitation or uncertainty, try asking: “What would make this decision feel more like a relief than a risk?” Then stop talking. Silence is important here. Give them permission to tell you what they’re actually thinking. STEP 2 — IDENTIFY THE REAL OBJECTION A hesitation is not automatically a price objection. “I need to think about it.” “That’s a little more than I expected.” “I got another estimate.” “I need to talk to my wife.” None of these statements necessarily tell us what the actual concern is. Don’t immediately discount. Don’t become defensive. Don’t start listing reasons you’re better than everybody else.