If you told me two years ago we’d 4x our revenue and fill over 6,600 guest nights in a single year…
I would’ve laughed.
Back in 2023, we were running a handful of units, juggling operations, and celebrating 60% occupancy like it was a miracle.I was handling check-ins, managing cleaners, and answering calls at midnight — all while trying to figure out how to grow without burning out.
It didn’t look like a company.
It looked more like survival with spreadsheets.
Fast forward to 2025 👇
📈 +390% growth in gross revenue
💰 £375,000+ net revenue
🏠 +14% occupancy increase
🛌 7x more booked nights (810 → 6,643)
We’ve gone from small SA units to managing full buildings, hotels, and long-stay corporate lets across the North East.
🧠 What Actually Changed
The biggest difference wasn’t luck — it was systems.
Here’s what we did (and what you can copy):
- Document everything. Every message, every cleaner task, every guest process. If you do it twice — automate or delegate it.
- Focus on corporate bookings. Don’t chase one-nighters. Build relationships with relocation agents, project managers, and companies. They value consistency more than discounts.
- Build a trustworthy brand. We stopped thinking like hosts and started thinking like hotel operators. Simple brand assets (website, logo, response tone) helped landlords take us seriously.
- Treat your property owners as partners. Regular reports, transparent earnings, and clear updates build trust faster than fancy marketing.
- Track your KPIs weekly. Occupancy, revenue per unit, cleaning costs, and reviews — measure what matters. What gets measured grows.
🧩 Tips for You to Act On
- Choose one system this week to improve (cleaning checklist, guest comms, or pricing strategy).
- Write down your biggest bottleneck right now — then ask the group for help.
- If you haven’t yet, set up a simple dashboard to track income, occupancy, and reviews per property.
💬 Community Challenge
👉 Drop below:
What’s one process you could automate this week that would save you an hour every day? Let’s help each other build businesses that scale — not just survive.