Why We’re Betting Big on Direct Bookings in 2025 💡
If you’ve been following our journey, you already know we started small — a few serviced units, juggling cleaners, messages, and guests at midnight. Airbnb and Booking Com were a blessing in those early days. They gave us visibility, trust, and that first wave of guests when we were just getting started. But after a while, I noticed something uncomfortable...If your income depends on an algorithm — you don’t own your business. That realisation changed everything for me. 🚀 The Shift We Made in 2024 We made a big call: Stop relying solely on OTAs and start building something we control. So we went all in on direct bookings — and honestly, it was one of the best moves we’ve ever made. Here’s what we did: 🌐 Built a direct booking website that actually converts 💬 Spoke to guests directly via WhatsApp and email — not just platform chat 💳 Introduced loyalty and referral offers so good guests come back 🏢 Partnered with relocation teams and long-stay professionals who prefer direct contact And the results? ✅ Higher margins (no 15–20% OTA fees eating profits) ✅ More repeat guests and referrals ✅ Better upsell opportunities — early check-ins, parking, late check-outs ✅ Happier landlords with stable returns and lower volatility We still use Airbnb and Booking — they’re fantastic for discovery. But our long-term growth? It’s built on direct trust and brand ownership. 🧠 Here’s What You Can Try This Week 1. Audit your booking mix. Look at your last 20 stays — how many were direct? If it’s under 30%, you’ve got space to grow. 2. Get a simple, direct booking page live. Platforms like Boostly, Uplisting, and Lodgify make it plug-and-play. Add a WhatsApp button and “Book Direct” banner on every listing. 3. Start building your guest list. Collect every email from your stays — doesn’t matter if it’s 5 or 50. Next month, offer them 10% off their next stay if they book direct. 4. Automate your post-stay follow-up. A short “Thank you — we’d love to host you again” message with a direct link works wonders. 5. Create repeat touchpoints. Send a WhatsApp message before busy weekends, holidays, or events —guests love the personal reminder.