11d • Job Offers
[Hiring][Customer Support] 21 Remote Jobs for Virtual Assistants [03/07/2026]
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🎧 Customer Success & Support Roles
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1. Senior Associate. Client Service Associate (CSA)
Salary: $72,800-$83,200/hr USD
Location: Remote-New York
Company Name: Webster Bank
Role: Full-Time Senior Customer Success & Support role at Webster Bank (Remote-New York).
Qualifications: Minimum of 3 years of experience in banking, financial services, or a related financial industry role., High School Diploma or GED required; Associate’s or Bachelor’s degree preferred., Knowledge of banking products, services, operations, policies, procedures, and applicable financial industry regulations., Proficiency with Microsoft Office applications; Salesforce experience preferred., Strong client service, relationship management, and interpersonal skills., Excellent verbal and written communication abilities.
Key Tasks: Build and maintain strong client relationships in partnership with Relationship Managers., Serve as a key point of contact for client inquiries and service requests., Provide clients with account statements, balance inquiries, bank verification letters, chargeback copies, check images, federal reference numbers, and tax forms., Process overdraft decisions and provide basic online banking support., Review specialized reporting and assist with relationship grouping activities., Support account analysis maintenance, account opening, and new client onboarding activities.
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2. Customer Experience Customer Success Specialist (Remote)
Salary: $173,200-$222,200/yr USD
Location: London
Company Name: Cisco
Role: Full-Time Mid-Level Customer Success & Support role at Cisco (London).
Qualifications: Not specified
Key Tasks: Not specified
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3. Associate Customer Success Manager
Salary: $48,933-$90,876/yr USD (est.)
Location: Remote / USA
Company Name: Teikametrics
Role: Full-Time Entry Customer Success & Support role at Teikametrics (Remote / USA).
Qualifications: Not specified
Key Tasks: Not specified
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4. Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote
Salary: $64,100-$106,900/yr USD
Location: United States Work at Home
Company Name: Cigna
Role: Full-Time Mid-Level Customer Success & Support role at Cigna (United States Work at Home).
Qualifications: Minimum 3 years of experience in customer support, technical support, or SaaS account management roles., Strong verbal and written communication skills, including the ability to manage complex client conversations., Demonstrated ability to analyze data and troubleshoot issues., Proficiency with Microsoft Office tools, especially Excel., Ability to manage multiple priorities in a fast-paced, detail-oriented environment., Strong customer focus with proactive problem-solving skills.
Key Tasks: Manage and grow relationships with a portfolio of pharmacy accounts, serving as the primary contact for 340B program support and performance., Drive program performance by analyzing financial results, utilization trends, and operational data to deliver actionable insights., Support purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program operations., Provide proactive customer support, responding to inquiries, delivering training, and anticipating client needs., Identify opportunities for product or service enhancements based on customer feedback
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5. Customer Success Executive
Salary: $80,150-$148,850/yr USD (est.)
Location: United States
Company Name: ServiceNow
Role: Full-Time Mid-Level Customer Success & Support role at ServiceNow (United States).
Qualifications: Not specified
Key Tasks: Not specified
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6. (Remote) Customer Success Lead
Salary: $108,640-$201,760/yr USD (est.)
Location: London
Company Name: Harris Computer
Role: Full-Time Senior Customer Success & Support role at Harris Computer (London).
Qualifications: Years of Experience: 5-8 years of experience in a customer-facing operational or technical role within a B2B SaaS or software company., Project Management: Demonstrable experience (at least 3-4 years) managing the full lifecycle of customer-facing software projects, such as software implementations, data migrations, or new customer onboarding. The candidate must be proficient in defining project scope, creating timelines, managing risks, and ensuring on-time delivery., Customer Onboarding/Implementation: Proven track record of successfully onboarding new customers, from setup and integration t
Key Tasks: Not specified
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7. Client Success Manager
Salary: $80,150-$148,850/yr USD (est.)
Location: Remote - Hawaii
Company Name: Harris Computer
Role: Full-Time Mid-Level Customer Success & Support role at Harris Computer (Remote - Hawaii).
Qualifications: 3+ years of experience of f experience in a data analysis, client support, or similar role within the healthcare industry, with a focus on revenue cycle management and KPI tracking, 3+ years of experience of strong technical skills, including proficiency in Microsoft Office Suite (especially Excel) and experience with data analysis and visualization tools, Familiarity with Revenue Cycle Management: Familiarity with healthcare revenue cycle management concepts and practices, and the ability to apply this knowledge to improve client outcomes, Client-Centric Mindset: Ability to understand and ant
Key Tasks: Not specified
Apply Here: https://harriscomputer.wd3.myworkdayjobs.com/1/job/Remote---Hawaii/Client-Success-Manager_R0040467-4/apply
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8. Customer Success Operations Lead
Salary: Not disclosed
Location: Remote (US)
Company Name: Accela
Role: Serves as the operational backbone of the Customer Success organization, managing Gainsight, Staircase AI, digital customer engagement programs, and AI-powered customer success initiatives.
Qualifications: 3+ years in Customer Success Operations, Customer Success Systems, Revenue Operations, or related field; deep expertise in Gainsight administration; hands-on experience with Staircase AI; proficiency with AI tools such as Claude and ChatGPT; customer health scoring frameworks knowledge
Key Tasks: Administer and strategically own Gainsight platform; manage configuration, governance, integrations, reporting, and permissions; design customer health scoring frameworks; build Rules Engine automations and Playbooks; develop executive dashboards and renewal reporting; design and optimize customer lifecycle programs; develop customer segmentation strategies; administer Staircase AI for customer intelligence; identify risk and adoption trends; operationalize customer insights; evaluate and implement AI and automation solutions
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9. Director, Scaled Customer Success
Salary: Not disclosed
Location: Remote (US)
Company Name: Newsela
Role: Lead customer success strategy and execution for Newsela's scaled customer segments (SMB and Schools), managing frontline managers and ensuring strong customer outcomes across adoption, retention, renewal, and account health.
Qualifications: Leadership experience managing customer success teams, strategic planning and execution skills, data-driven decision-making, cross-functional collaboration, understanding of scaled customer models, SaaS or EdTech experience preferred
Key Tasks: Define scaled CS strategy for SMB and Schools segments, lead and coach frontline managers, design and optimize coverage model, own NRR/GRR/adoption metrics, partner with CS Operations on systems and workflows, identify growth opportunities, design customer journey improvements, build cross-functional partnerships with Sales/Product/Marketing
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10. Manager, Customer Success
Salary: Not disclosed
Location: Remote (Americas)
Company Name: Customer.io
Role: Lead a customer success pod of 5-7 CSMs, managing performance, development, and retention/growth outcomes while coaching teams through ambiguity and driving AI adoption.
Qualifications: Strong coaching and management skills, commercial literacy with retention/growth focus, comfort navigating ambiguity, AI-forward thinking, experience managing performance and team development, ability to hold standards and drive accountability
Key Tasks: Lead structured 1:1s and performance feedback, own retention and growth outcomes, translate org priorities into team goals, manage performance spectrum, surface insights to leadership, drive AI adoption, engage on escalations and at-risk renewals
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11. Lead Customer Success Manager - Central
Salary: $175,000 OTE
Location: Remote (US, MST/CST)
Company Name: Dragos
Role: Lead Customer Success Manager for North America who serves as trusted advisor to industrial clients, driving adoption and ensuring satisfaction with Dragos solutions including Platform, WorldView threat intelligence, and Professional Services.
Qualifications: 5+ years customer success/account management/customer-facing roles in cybersecurity/enterprise SaaS/industrial sectors, demonstrated success managing renewal/retention/expansion metrics (GDR, NDR), ability to translate cybersecurity capabilities into business outcomes, strong written/verbal/presentation skills, experience managing complex multi-stakeholder relationships, comfort working independently in remote environment, familiarity with ICS/OT security/critical infrastructure preferred, willingness to travel up to 25%
Key Tasks: Serve as primary post-sales contact for NA customers, develop understanding of Dragos solutions and industry challenges, drive onboarding/implementation/adoption, establish relationships and define success criteria, own customer success plans and conduct business reviews, manage account health and churn risk, maintain SFDC with detailed notes, develop and execute success and recovery plans, collaborate with cross-functional teams
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12. Senior Customer Success Manager II, Omni Commerce
Salary: Not disclosed
Location: Remote (US)
Company Name: Pacvue
Role: Manage enterprise Omni Commerce customer relationships, drive retention and platform adoption, lead executive-level engagements, and serve as a voice of the customer to product teams.
Qualifications: Deep Omni retail expertise (Walmart & Target focus), commerce operations knowledge (digital shelf optimization, inventory management, buy-box dynamics, pricing strategy), ability to manage complex strategic relationships autonomously, executive stakeholder management experience
Key Tasks: Own enterprise Omni Commerce account portfolio, lead independent executive-level client engagements and strategic business reviews, advise on digital shelf health and buy-box management, build onboarding frameworks and operational playbooks, act as voice of customer to Product team
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13. Sr. Technical Customer Success Manager
Salary: Not disclosed
Location: Remote
Company Name: Material Security
Role: Senior technical customer success manager responsible for managing customer relationships, ensuring product adoption, and driving customer retention and growth at a security technology company.
Qualifications: Technical background, customer success or account management experience, strong communication skills, ability to work with enterprise clients, knowledge of security or SaaS products preferred
Key Tasks: Manage customer relationships, drive product adoption, conduct technical onboarding, provide customer support, identify upsell opportunities, collaborate with sales and product teams
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14. Client Success Manager, Labor & Multi Employer Funds
Salary: Not disclosed
Location: Remote
Company Name: Virta Health
Role: Manages client relationships and ensures successful outcomes for labor and multi-employer fund clients at Virta Health.
Qualifications: Client success experience, healthcare industry knowledge preferred, communication skills, relationship management
Key Tasks: Client onboarding, account management, success metrics tracking, stakeholder communication, issue resolution
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15. Customer Success Manager - North America
Salary: $80,000 - $87,000 USD + Variable
Location: Remote (US, EST hours preferable)
Company Name: Unibuddy
Role: Drives effective implementation, adoption, and value realization of Unibuddy's Chat, Community, and Assistant products for higher education institutions across North America.
Qualifications: Multi-level stakeholder relationship-building experience, experience driving adoption and retention in SaaS/subscription environments, strong data analysis and ROI proof-point development skills, Salesforce proficiency, higher education or B2B SaaS background preferred
Key Tasks: Strategic account planning and stakeholder engagement, implementation oversight of Chat/Community/Assistant products, usage data analysis for adoption improvements, ROI narrative development for Account Management, renewal readiness material preparation, multi-level relationship building, customer health tracking and risk mitigation, product training delivery, Salesforce maintenance
Apply Here: https://unibuddy-1668416154.teamtailor.com/jobs/7993330-customer-success-manager-north-america
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16. Senior Client Success Manager
Salary: $80,000 - $95,000
Location: Remote (Michigan, United States)
Company Name: Zeta Global
Role: Manages client relationships and programmatic advertising campaigns, ensuring clients meet performance goals while driving account growth and strategic upsells.
Qualifications: 3+ years programmatic advertising experience in account management, client success or media planning; DSP campaign activation and optimization experience; Excel proficiency; digital media and programmatic advertising knowledge; MS Office expertise
Key Tasks: Launch and manage cross-channel programmatic campaigns, lead weekly client status meetings, conduct reporting presentations, collaborate on upsell opportunities, ensure customer satisfaction, develop client relationships
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17. Customer Success Manager
Salary: Not disclosed
Location: Remote
Company Name: Repurpose Global
Role: Manages customer relationships and ensures successful product adoption and retention for assigned accounts.
Qualifications: Customer success experience, account management skills, communication skills, ability to build relationships
Key Tasks: Onboard customers, manage customer accounts, track customer health metrics, identify upsell opportunities, resolve customer issues
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18. Customer Success Manager
Salary: Not disclosed
Location: Remote
Company Name: ACI Learning
Role: Acts as a trusted advisor for assigned customer accounts, driving adoption, usage expansion, and retention through proactive relationship management and strategic upsell/cross-sell opportunities.
Qualifications: Bachelor's degree or equivalent experience, 2+ years in Customer Success/Account Management/Sales/Support/Implementation, customer relationship management experience, Salesforce and CRM tool proficiency, strong verbal and written communication, ability to manage multiple priorities and coordinate across teams
Key Tasks: Build and manage relationships with key stakeholders, drive adoption and usage expansion across accounts, run structured monthly outreach plans, own customer onboarding, log engagement activity in CRM systems, identify and close upsell/cross-sell opportunities, maintain weekly Salesforce forecasts, partner with internal teams on issue resolution, reduce churn and improve Net Revenue Retention
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19. TeamCity Customer Success Engineer -Post-sales (m/w/d)
Salary: $55,853-$103,727/yr USD (est.)
Location: Berlin, Germany; Munich, Germany; Remote, Germany
Company Name: JetBrains
Role: Full-Time Mid-Level Sales & Business Development role at JetBrains (Berlin, Germany; Munich, Germany; Remote, Germany).
Qualifications: Not specified
Key Tasks: Not specified
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20. Senior Customer Success Architect, France
Salary: $79,530-$147,698/yr USD (est.)
Location: Remote, France
Company Name: GitLab
Role: Full-Time Senior Customer Success & Support role at GitLab (Remote, France).
Qualifications: Not specified
Key Tasks: Not specified
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21. Customer Success Manager
Salary: $67,585-$125,515/yr USD (est.)
Location: USA - Remote
Company Name: NiCE
Role: Full-Time Mid-Level Customer Success & Support role at NiCE (USA - Remote).
Qualifications: Not specified
Key Tasks: Not specified
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[Hiring][Customer Support] 21 Remote Jobs for Virtual Assistants [03/07/2026]
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