Salary: Not specified
Location: Remote (Global)
Company Name: Coveo
Role: Lead and scale Coveo’s global Customer Success organization to drive adoption, retention, and expansion across enterprise customers in an AI-first SaaS environment.
Qualifications: 12+ years customer success leadership, global team management, SaaS or enterprise software experience, revenue ownership, Salesforce and Gainsight expertise, executive stakeholder engagement
Key Tasks: Lead global CS team, define CS strategy, drive adoption and retention, build executive customer relationships, optimize CS operations and KPIs, partner cross-functionally, represent CS at leadership level