12d • Job Offers
[Hiring] [Remote Work] Technical Support Engineer, Senior 1
Salary: Not specified
Location: Remote (Hyderabad, India)
Company Name: Progress Software
Role: Provide technical support for managed file transfer products by troubleshooting software issues and assisting customers across multiple support channels.
Qualifications: BS or equivalent experience, software troubleshooting, Windows/Linux administration, networking and file transfer technologies, strong communication and customer service skills
Key Tasks: Provide technical support via tickets and calls, assist with installation and configuration, troubleshoot software and environment issues, document defects and knowledge articles, collaborate with development, participate in on-call rotation
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[Hiring] [Remote Work] Technical Support Engineer, Senior 1
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