Salary: $80,000 - $100,000 USD + commission
Location: Remote (United States)
Company Name: Ontic
Role: Own post-implementation customer success to drive adoption, retention, renewals, and expansion across a portfolio of mid-market and enterprise clients.
Qualifications: 2+ years customer success or account management, SaaS experience, renewal and upsell ownership, executive stakeholder communication, strong account and pipeline management, Salesforce proficiency
Key Tasks: drive customer adoption and value realization, manage renewals and expansion opportunities, lead executive reviews and negotiations, track customer health and forecasts, maintain CRM accuracy, collaborate cross-functionally to improve outcomes