Salary: Not specified
Location: Remote (Portugal, Mexico, Brazil, Spain; EST time zone support)
Company Name: Darkroom
Role: Lead and execute advanced retention strategies across email, SMS, and loyalty programs to drive LTV and growth for e-commerce clients.
Qualifications: 7+ years digital marketing, e-commerce CRM expertise, email and SMS lifecycle programs, Klaviyo or similar ESPs, Shopify ecosystem, data-driven decision making, people management experience
Key Tasks: Own retention strategy, manage client relationships, build campaign calendars, lead and mentor team, execute email/SMS automations, analyze KPIs, coordinate cross-functionally