Salary: $120,000–$145,000 per year (plus bonus and equity)
Location: United States (Remote)
Company Name: Axon (Prepared by Axon)
Role: Drive customer retention, adoption, and expansion by serving as the strategic success partner for public safety customers using Prepared’s emergency communications platform.
Qualifications: 5–7+ years customer success or account management, SaaS experience, customer retention and expansion ownership, strong communication skills, analytical problem-solving, public safety or 911 experience preferred
Key Tasks: Manage customer relationships, drive adoption and retention, monitor usage and success metrics, resolve issues with support teams, identify expansion opportunities, advocate customer feedback internally