Salary: Not specified
Location: Remote (Global; excludes CA, CO, NY, WA)
Company Name: ModSquad
Role: Provide ticket-based customer support for MMO players by resolving account, gameplay, and technical issues in live service environments.
Qualifications: MMO gaming experience, customer support or technical support experience, strong written English, problem-solving skills, web research, reliable hardware and internet
Key Tasks: Resolve player tickets, troubleshoot account and gameplay issues, follow escalation policies, document resolutions, support live MMO communities