13d • Job Offers
[Hiring] [Remote Work] Manager of Customer Service and Technical Support - Payments
Salary: $99,039.25–$158,459.49 per year
Location: United States (Remote)
Company Name: CSGI
Role: Lead and scale customer service and technical support operations for a payments platform to deliver high-quality, data-driven merchant and partner support experiences.
Qualifications: Bachelor’s degree or equivalent experience, 5+ years payments/fintech experience, call center leadership (15–40+ agents), technical support management, API/SaaS payments knowledge, KPI-driven operations, cross-functional collaboration
Key Tasks: Lead call center and technical support teams, own CSAT/NPS/SLA metrics, implement omnichannel support, manage workforce planning, oversee payments and API support, drive incident management and root-cause analysis, build scalable support processes
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[Hiring] [Remote Work] Manager of Customer Service and Technical Support - Payments
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