12d • Job Offers
[Hiring] [Remote Work] Founding Customer Success Manager
Salary: $120,000–$145,000 per year (plus equity)
Location: Remote
Company Name: Lightyear
Role: Own and build the end-to-end enterprise customer success motion, driving onboarding, adoption, renewals, and expansion as the first CSM hire.
Qualifications: 2+ years Customer Success or post-sales SaaS experience, enterprise or mid-market account ownership, renewals and expansion experience, strong stakeholder communication, comfort in ambiguous startup environments
Key Tasks: Own enterprise customer relationships, lead onboarding and enablement, conduct QBRs, manage renewals and expansion, analyze customer ROI and usage, relay customer feedback to product and GTM teams
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[Hiring] [Remote Work] Founding Customer Success Manager
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