18d • Job Offers
[Hiring] [Remote Work] Director of Customer Success
Salary: $150,000 - $180,000 USD
Location: Remote (United States)
Company Name: Resource Innovations
Role: Build and lead the end-to-end Customer Success function to drive measurable client value, retention, and long-term partnerships across consulting and software offerings.
Qualifications: 8–12+ years B2B customer success or client services leadership, enterprise account planning, VoC/CSAT/NPS ownership, executive stakeholder management, data-driven operations, cross-functional leadership
Key Tasks: establish account planning frameworks, lead VoC and CSAT programs, run customer advisory council, define customer health and renewal risk models, drive retention and expansion, build and lead CS team, partner with delivery, product, and sales
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[Hiring] [Remote Work] Director of Customer Success
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