Salary: $118,000 - $178,000 OTE per year
Location: Remote (United States)
Company Name: Zendesk
Role: Own end-to-end customer relationships to drive adoption, ROI, retention, and growth of Zendesk’s AI-powered CX solutions.
Qualifications: 5+ years customer success or CX experience, enterprise SaaS background, AI or technical product adoption, commercial acumen, data analysis, stakeholder influence
Key Tasks: manage customer lifecycle, drive product adoption and value realization, lead renewals and expansion, analyze customer health metrics, deliver success plans, collaborate cross-functionally