Salary: Not specified
Location: India - Remote
Company Name: Skillsoft
Role: Manage and grow a portfolio of complex customers by driving adoption, retention, expansion, and measurable success of digital learning solutions.
Qualifications: 8+ years customer success or equivalent experience, Bachelor’s degree or equivalent, Salesforce and Gainsight experience, digital learning industry knowledge, strong presentation and project management skills
Key Tasks: Manage customer accounts, drive onboarding and adoption, conduct business reviews, monitor account health, identify upsell opportunities, collaborate on renewals, resolve issues, track usage and outcomes