[Hiring] [Remote Work] [Customer Success] Director of Customer Success

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ROLE OVERVIEW

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Role: Serve as a strategic advisor to enterprise clients by leading customer success initiatives that drive retention, expansion, and value realization from first-party, server-side data solutions.

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APPLY

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https://metarouter.bamboohr.com/careers/83

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COMPENSATION & WORK DETAILS

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Salary: $180,000 - $220,000 USD

Pay Type: Salary

Salary Band:

Work Type: Full-Time

Location: [US Only]

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KEY TASKS

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Key Tasks: executive relationship management, enterprise customer advisory, retention and expansion ownership, customer success strategy development, product feedback and advocacy, documentation of best practices, mentorship and team enablement, enterprise account leadership

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QUALIFICATIONS

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Qualifications: 10+ years enterprise customer success or consulting experience, executive-level communication skills, Fortune 500 client engagement, strategic problem solving, marketing technology knowledge, analytics and reporting understanding, high-level technical literacy

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TOOLS & CLIENT

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Tools: tag management platforms, analytics tools, YAML, JSON, JavaScript, Lua

Client Type: Enterprise organizations (B2B)

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [Enterprise Customer Success] [Customer Success Leadership] [MarTech] [Data Privacy]

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